Refund & exchange policy

REFUND & EXCHANGE POLICY

Dear customer,

We are continually enhancing our Customer Support with the suggestions you send us. Please find below the key guidelines of our Customer Service Policy:

Condition of Your Item:

If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will analyze the issue and may send you another product. To be eligible for a new shipment of the product, your item must be unused and in the same condition as you received it, including the original packaging.

Cancellation Policy:

If you wish to cancel or alter anything in your order, please contact us within 24 hours of placing the order: atendimento@gusvi.com

 We are unable to process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure swift delivery. However, once processed in our warehouse, we cannot make alterations.

Refund Policy:

If the product you received is damaged, different from what was requested, or has delivery issues, please inform us! Please send an email to atendimento@gusvi.com or contact us via Fan page or Instagram. We will assess each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain timeframe.

In case of delayed or missing refunds (if applicable): If you haven't received a refund yet, please check your bank account again and contact your credit card company. It may take some time for the refund to be officially posted. If you've followed these steps and still haven't received the refund, contact us at atendimento@gusvi.com.

Customer Support:

Our customer contact channel is:

• Email: atendimento@gusvi.com

• A customer service representative will respond to your inquiry within 48 hours.

PRIVACY STATEMENT:

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you shop in our store, we collect the personal information you provide to us during the buying and selling process, such as your name, address, and email address. When you browse our store, we automatically receive your computer's IP address to obtain information about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT
By providing personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to the collection and use of this information only for the specific reason. If we ask for personal information for a secondary reason, we ask for your express consent or give you the opportunity to opt-out.
How do I withdraw my consent?
If you change your mind after accepting, you may withdraw your consent for us to contact, collect and use your information at any time by contacting us at atendimento@gusvi.com.

SECTION 3 - DISCLOSURE
We may disclose your personal information if required to do so by law or if it violates our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICES
The third-party providers used by us will collect, use and disclose your information only to the extent necessary to perform the services they provide to us. We encourage you to read the privacy policies of these providers to understand how they treat your personal information.
When proceeding with a transaction that involves the services of a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located.
When you leave our website or are redirected to a third-party website or application, you will no longer be governed by this Privacy Policy or our website's Terms of Service.
Links:
By clicking on links in our store, you may be directed away from our website. We are not responsible for the privacy practices of other websites.

SECTION 5 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, improper disclosure, alteration, or destruction.
Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 6 - AGE OF CONSENT
By using this website, you represent that you are at least the age of majority in your state or province of residence or have given us consent to allow your minor dependents to use this website.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting on the website. Material changes will be notified so that you are aware of the information collected, used, and disclosed. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

For access, correction, amendment, or deletion of personal information, filing a complaint, or obtaining more information, please contact our Privacy Compliance Officer at atendimento@gusvi.com.